Refund policy

Refund Policy

DO NOT SHIP RETURNS TO OUR BEVERLY HILLS ADDRESS. That address is a business office and cannot accept packages. Packages sent there will be refused and returned to sender, which will delay any refund. Email botlord@botflix.tv first and we'll send you the correct return address.

Last updated: October 10, 2026

Every Botflix item is printed on demand from our standard designs after you order â€” no warehouse of unsold robots. That's why our refund policy works a little differently from a regular store.

Printed to order: no returns for change of mind (outside the EU, EEA and UK)

Our products are printed on demand from our standard designs by our production partner, Printful, after you place your order. Because of that, for customers outside the EU, EEA and UK, we do not accept returns, exchanges or refunds for:

- change of mind or buyer's remorse;

- ordering the wrong size or color (please check the size guide on each product page before ordering);

- small variations in color or garment measurements that fall within the manufacturer's listed tolerances.

This does not limit any rights you have under the consumer laws where you live. Customers in the EU, EEA and UK have a 14-day right of withdrawal, explained below.

Damaged, defective or misprinted items

If your order arrives damaged, defective, misprinted, or you received the wrong item, we'll send a free replacement or give you a refund. You don't need to send the item back.

To make a claim:

1. Email us at botlord@botflix.tv within 30 days of delivery.

2. Include your order number and a clear photo of the problem. Helpful photos:

- Print placement problem: the whole item laid flat, ideally with a ruler in the shot.

- Print quality problem: a well-lit close-up of the affected area.

- Damage or defect: the damaged spot plus part of the design.

- Wrong item or missing item: the item (or packaging) with the packing slip visible.

3. We'll review it and confirm whether you'll get a replacement or a refund. Refunds go back to your original payment method.

Claims sent more than 30 days after delivery can't be handled through this process, but your legal rights (including the EU legal guarantee below) still apply.

Lost packages

If your package seems lost in transit (tracking hasn't moved and it never arrived), email us no later than 30 days after the estimated delivery date. Please wait at least 5 business days past the estimated delivery date before reporting, as packages are sometimes just late. If the package is confirmed lost in transit, we'll reship it or refund you.

Tracking says "Delivered" but you don't have it? Please check around your property, with neighbors or housemates and your building's front desk, and contact the carrier. Because we can't verify non-delivery once a carrier marks a package delivered, we're not able to guarantee a replacement or refund in that case, but email us and we'll help you file a claim with the carrier.

Wrong address, unclaimed and returned packages

Please double-check your shipping address at checkout. If a package is returned because the address was incomplete or incorrect, or because it went unclaimed (including at customs), we'll let you know. We can reship it once you confirm the correct address, but you will need to pay the reshipping cost. Returned packages that aren't reshipped within 30 days of returning to the facility can't be recovered, and no refund is issued.

Please don't mail items back to us, to our office address, or to any address on your packaging without contacting us first. Returns sent without approval won't be refunded. (This doesn't apply to EU, EEA and UK withdrawals made under the section below.)

Canceling or changing an order

For customers outside the EU, EEA and UK: because production starts quickly, contact us as soon as possible if you need to change or cancel. We can only cancel or edit an order before it goes into production. Once production has started, we can't cancel it. Customers in the EU, EEA and UK can also withdraw from their order as described below.

Customers in the EU, EEA and UK: 14-day right of withdrawal and legal guarantee

Right of withdrawal. If you're a consumer in the EU, EEA or UK, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period ends 14 days after the day you (or someone you name, other than the carrier) receive the last item in your order. You can also withdraw before your order arrives.

How to withdraw. Tell us before the withdrawal period ends, either:

- using the cancellation option on your order status page or in your account on our store, or

- by emailing botlord@botflix.tv with a clear statement that you're withdrawing, your name and your order number. You can use the model withdrawal form below, but you don't have to.

We'll confirm we've received your withdrawal by email. It's enough to send your notice before the 14 days end.

Returning the items. Don't send items to our office address. It can't accept returns. Returns go to the production facility that made and shipped your order, and that depends on your order. After you tell us you're withdrawing, we'll promptly email you the correct return address and instructions. If you haven't already, email botlord@botflix.tv first. Send the items back without undue delay, and no later than 14 days after you tell us you're withdrawing, to the address we give you. You meet the deadline if you send the items before the 14 days are up. You pay the direct cost of returning the items. You're only responsible for any loss in value caused by handling the items beyond what's needed to check their nature, characteristics and functioning.

Refunds. We'll refund all payments received from you, including the original standard delivery cost, within 14 days of the day we receive your withdrawal notice. (If you chose a more expensive delivery method than our cheapest standard option, we don't have to refund the extra cost.) We may hold the refund until we've received the items back or you've given us proof that you sent them, whichever comes first. We'll refund using the same payment method you used, unless you expressly agree otherwise, and you won't pay any fees for the refund.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: JS Films LLC (Botflix), by email to botlord@botflix.tv

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Legal guarantee of conformity. Your withdrawal right is separate from your legal guarantee. Under EU law (Directive 2019/771) and your national law, if an item is faulty or not as described, you're entitled to a repair, replacement, price reduction or refund for at least 2 years from delivery. UK customers have similar rights under the Consumer Rights Act 2015. On top of that guarantee, we offer the free replacement or refund for damaged, defective, misprinted or wrong items described above, with no need to send the item back.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including the laws of the country where you live.

Contact

JS Films LLC (Botflix), 8350 Wilshire Blvd Suite 250, Beverly Hills, CA 90211, United States Â· botlord@botflix.tv